Compatibility with other apps and Shopify features

Locksmith works in and around the online storefront theme layer – an arena shared by many, many other apps. Locksmith's interoperability is excellent; its internal Liquid engine is very good at injecting its code in the right places, without causing issues for themes or apps. Because of this, in the vast majority of cases, you won't need to worry about Locksmith's compatibility.

Having said that, there are a few places where there are specific points of compatibility or incompatibility.

Locksmith and the Shop App

We're pleased to announce that Locksmith is now compatible with the Shop app. Shopify has updated its policies to allow stores using Locksmith to remain eligible for the Shop app, provided all other Shop app eligibility requirements are met.

Shopify's policies prohibit the use of password control and age verification apps, such as Advanced Registration, B2B Login Access Management, Login to View Price, and MagicPass Wholesale, for stores wishing to use the Shop app. However, Locksmith is now explicitly listed as an exception to this rule.

When you use Locksmith to lock certain products, your store will still remain eligible to display on Shop, and your locked products will not be included in your Shop Store. This ensures that merchants can maintain the control Locksmith provides while remaining eligible for the Shop app.

For more details on Shop app eligibility requirements, including prohibited product types or other restrictions, please refer to Shopify's Shop app eligibility requirements. Variant Locks and the Shop App

Locksmith’s variant-level locks don’t automatically remove locked variants from the Shop app, as the app manages visibility at the product level. While Locksmith adds a metafield to exclude locked products or collections from the Shop app, Shopify doesn’t support sales channel visibility controls for individual variants.

If a product includes locked variants, the Shop app will flag it with a warning (“This product is hidden by a third-party app”) and prevent it from being listed.

Workaround for Variant Visibility on the Shop App To keep unlocked variants available while hiding locked ones, you can create duplicate products:

• One product with only unlocked variants, published to the Shop app.

• Another product with locked variants, excluded from the Shop app.

This solution offers greater control but may increase inventory management complexity. For guidance on using duplicate products, refer to our tutorial on price tiers. You can also explore inventory management tips.

Officially unsupported apps

The following apps have known compatibility issues with Locksmith - although they may work in some cases, with the correct settings.

• Any other access control apps that work in a similar way to Locksmith will almost certainly not work well alongside Locksmith, as they tend to inject code into the same areas of your theme.

• Bold Custom Pricing: Wholesale - but only when using Locksmith's variant locking and manual locking features.

• Any app that controls price at the variant level - but only when using Locksmith's variant locking and manual locking features.

• Locksmith's manual locking feature, and many times full-page locks, can not generally be used to hide content being displayed by other third-party apps, including prices, buttons, widgets etc.

• Gempages - while it is possible to use the apps together in some cases, there are still many compatibility issues between the two apps.

• Weglot - Locksmith's location detection key condition is not compatible with Weglot, but you should otherwise be fine using both apps at the same time if not using location detection.

Other areas of incompatibility

• Predictive searches - Locksmith generally cannot remove products from searches that dynamically show search results as you type. This includes built-in theme searches, and most apps that add predictive searches to your theme. That being said, it is possible to manage the appearance of specific products in store searches using product metafields: more information on that here.

• The Checkout area - Apps are pretty heavily limited in their ability to make changes to the checkout area, for security reasons. This means that Locksmith cannot restrict access to payment methods, shipping methods, shipping addresses, or anything else that is shown during the checkout process. If you wish to use Locksmith to restrict customers ability to check out, this would be done on the cart page before checkout begins. More information on that here.

• Protecting against bot/resellers - Locksmith cannot protect against purchases done by bots! Direct-to-checkout links, which allow products to be purchased without even visiting the Online Store, exist within the Shopify platform, and Locksmith cannot get involved with this layer. That being said, there is a strategy that you can employ, that doesn't use Locksmith directly, to help you protect against bots. More information on that here.

• Locksmith cannot block RSS feeds from locked blogs.

• Locksmith can only hide products published to the Online Store sales channel, and absolutely cannot help with protecting, hiding, or restricting purchases on other channels.