Privacy policy

Locksmith Privacy Policy

Locksmith "the App” provides access control for online Shopify storefronts "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Access Scopes the App Requests

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Themes: Published and unpublished themes for your Shopify storefront

• Customers: All customer data in your Shopify store

• Storefront content: Published and unpublished articles, blogs, comments, pages, and redirects in your Shopify store

• Products: Published and unpublished products in your Shopify store

If you configure the App to automatically remove Locksmith system information from new orders, you grant us the ability to access this additional information from your Shopify account:

• Orders: All orders processed in your Shopify store

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: Information about you and others who may access the App on behalf of your store through the Shopify admin interface, such as your name, address, email address, phone number, and billing information; Information about individuals who visit your store, such as their Shopify customer ID, IP address, web browser details, time zone, and information about the cookies installed on the particular device.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Personal Information we collect about you and others who may access the App on behalf of your store through the Shopify admin interface may be shared with Helpscout for the purpose of providing customer support services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted, per the GDPR. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

The App retains records describing your Shopify store and your ownership thereof, as provided by Shopify, for the purposes of recording your store's relationship with the App. These records are limited to your Shopify store name, myshopify.com subdomain, and the owner name and email address.

The App may temporarily store customer records for up to 5 minutes, for performance reasons.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [e-mail].